Many shareholders go straight to the company registrar when they need to update their details. That's not always the right first step — and a recent GCB Bank shareholder found out the hard way 👇 --- The shareholder emailed GCB Bank's registrar to update their records. The registrar's response? "We kindly advise that you contact your brokers, IC Securities, as your shares are registered with them on the Central Securities Depository (CSD). They are therefore responsible for maintaining and updating your records…" Here's how it actually works 👇 🔹 The registrar maintains the official shareholder records for the company. 🔹 Your broker opened your CSD account — so any update to your personal details must be submitted through them. 🔹 The broker sends the update → CSD processes it → the registrar's records reflect the change. In some cases, you may still need to follow up with the registrar to confirm the update went through on their end. ✅ Start with your broker. Always.